Frequently Asked Questions
Below are answers to common questions about ordering custom products from MyRaceNumber (MRN). If you don’t see your question answered here, feel free to contact us.
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How do I contact MyRaceNumber?
You can reach us through the Contact page, by email, or by phone.
Phone: 888-722-3676
Email: support@myracenumber.com
Most inquiries receive a response within 1 business day.
Do you offer help with design or layout?
Yes. If you need help with layout, colors, or logo placement, include details when contacting us and we’ll guide you through the process.
Can I return or exchange a custom item?
Because our products are custom made, all custom orders are final sale and are not eligible for returns or exchanges.
Please review sizing and customization details carefully before placing your order.
What if my order arrives damaged or incorrect?
If there is an issue caused by us, we will make it right.
Please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos showing the problem
Approved issues will be repaired or replaced at no cost.
Can I cancel or change my order after placing it?
Because production begins quickly, orders cannot be canceled or modified once production has started.
Do you offer bulk, team, or event orders?
Yes. We work with individuals, teams, and organizations on bulk and custom orders.
For larger quantities or event deadlines, please contact us for details.
How long does production take?
Most custom orders are produced within 5–7 business days.
Production times may vary depending on order volume or product type.
Are your products custom made?
Yes. All MyRaceNumber products are made to order and customized specifically for each customer. This includes names, numbers, logos, colors, and design elements.
How long does shipping take?
Once your order ships, typical transit time is 2–5 business days, depending on location and carrier.
Shipping time does not include production time.
Which shipping carriers do you use?
Orders are shipped via UPS, FedEx, or USPS, depending on the product and destination.