Returns & Refund Policy

MyRaceNumber® (MyRaceNumber LLC)

1. GENERAL POLICY

All sales made through the MyRaceNumber website are subject to this Return & Refund Policy. By placing an order, you agree to the terms outlined below.

2. CUSTOM & PERSONALIZED PRODUCTS (FINAL SALE)

Custom and personalized products are made to order and cannot be resold.

Custom products include, but are not limited to:

  • Items with names, numbers, logos, or artwork
  • Custom jerseys, shirts, hoodies, and apparel
  • Jersey lettering
  • Custom tents, banners, flags, table covers, and accessories
  • Any product modified or produced specifically for a customer

❗ Final Sale Policy

  • All custom and personalized products are final sale once production has begun.
  • Custom products are not eligible for return, refund, or exchange for any reason other than a verified manufacturing defect or an error made by MyRaceNumber.

3. ORDER CHANGES & CANCELLATIONS

  • Requests to cancel or change an order must be submitted immediately after placing the order.
  • If production has not yet started, MyRaceNumber may approve a cancellation or change at its sole discretion.
  • Once production has begun, the order cannot be canceled, changed, refunded, or exchanged.

4. COLOR, MATERIAL & DESIGN DISCLAIMERS

By placing an order, you acknowledge and agree that:

  • Colors may vary due to fabric, materials, printing methods, lighting, and screen displays.
  • Exact color matching between different materials or products is not guaranteed.
  • Jersey lettering may experience bleed-through depending on fabric and dye characteristics. This is a known limitation and not considered a defect.
  • Lettering or graphics may cover existing logos, seams, or design elements.

The following are not eligible for return or refund:

  • Color variation
  • Bleed-through
  • Design overlap
  • Customer-approved artwork issues

5. MANUFACTURING DEFECTS & OUR ERRORS

MyRaceNumber stands behind the quality of its workmanship.

If:

  • A product has a verified manufacturing defect, or
  • An error was made by MyRaceNumber

We will, at our discretion, repair, replace, or refund the item.

Reporting Issues

  • Issues must be reported within 30 days of delivery
  • The order number and a description of the issue are required
  • Photos may be requested to evaluate the claim

6. CUSTOMER ERRORS (NOT ELIGIBLE)

Errors caused by customer-provided information are not eligible for return, refund, or exchange. This includes:

  • Misspellings
  • Incorrect names or numbers
  • Incorrect sizes
  • Incorrect colors
  • Incorrect artwork approval

7. RETURNS FOR NON-CUSTOM ITEMS ONLY

Certain non-custom, non-personalized items may be eligible for return.

Eligibility Requirements

  • Item must be new, unused, and in original packaging
  • Return must be authorized with an RMA (Return Merchandise Authorization)
  • Items must be received within 30 days of RMA issuance

A restocking fee of up to 15% may apply to refunds.
No restocking fee applies to approved exchanges.

8. RETURN MERCHANDISE AUTHORIZATION (RMA)

No returns will be accepted without an RMA.

To request an RMA:
📧 sales@myracenumber.com
📞 888-722-3676

Returns sent without an RMA will be refused.

9. RETURN SHIPPING RESPONSIBILITY

  • Customers are responsible for all return shipping costs unless the item was defective or shipped in error.
  • Returned items should be insured for full value.
  • MyRaceNumber is not responsible for lost or damaged return shipments.
  • COD returns will not be accepted.

10. REFUNDS

  • Approved refunds will be issued to the original payment method.
  • Refunds are processed after returned items are received and inspected.
  • Shipping charges are non-refundable unless the return is due to an error by MyRaceNumber.

11. POLICY MODIFICATIONS

MyRaceNumber LLC reserves the right to modify this Return & Refund Policy at any time. The policy in effect at the time of purchase governs the transaction.